How We Select Staff at Intensive Care at Home & How We Introduce Them to & Keep Them with Our Clients!

Hi, it’s Patrik Hutzel from Intensive Care at Home, where we provide tailor-made solutions for long-term ventilated adults and children with tracheostomies and where we also provide tailor-made solutions for hospitals and intensive care units whilst providing quality services for our clients, which includes medically complex clients as well as BIPAP (bilevel positive airway pressure), CPAP (continuous positive airway pressure) ventilation, tracheostomy care without ventilation, seizure management at home, as well as home TPN (Total Parenteral Nutrition), IV infusion such as IV antibiotics or potassium and magnesium infusions as well.

In last week’s blog, I talked about,

NOT KNOWING HOW TO GET THE BEST SOLUTION FOR MY HUSBAND ON LONG-TERM VENTILATION & SLOW WEAN IN ICU!

You can check out last week’s blog by clicking on the link below this video:

https://intensivecareathome.com/not-knowing-how-to-get-the-best-solution-for-my-husband-on-long-term-ventilation-slow-wean-in-icu/

In today’s blog post, I want to answer a question from one of our clients.

How We Select Staff at Intensive Care at Home & How We Introduce Them to & Keep Them with Our Clients!

So, in today’s blog post, I actually want to answer a question we get quite frequently, “How do we select staff and how do we implement staff or introduce staff to clients?” I’ve written a little summary that I want to focus on today.

So, following the referral and assessment process, our HR team approach, obviously selects our CCRNs, our critical care registered nurses, to offer and assess the proposed care requirements, location, and most importantly, client family and nurse fit.

It is critically important for us and for our clients that we find the right staff for the right clients. We understand that in your home, you want to have people you like and trust. By the same token, from our perspective, we need to make sure that the staff are not only the right fit, but they also need to have the right skills for the project at hand, for the client that we’re working with.

Our staff are selected according to client preferences, which is often a combination of gender or age, and the staff need to be sensitive to the home care environment and the dynamics in that environment. Staff selection focuses on nursing staff with the right clinical skills and they’re equally important interpersonal skills that is client and family compatibility and matching.

Fine tuning service delivery and providing a tailor-made nursing service is at the core of our service delivery so clients can maximize their quality of life and quality of end-of-life. Reliability for staff and flexibility in selecting the staff is another key component in achieving our clients’ goals.

The clients can always reach our management team directly via phone, email, request a meeting in person, or via Zoom. There’s always someone available 24/7 from our senior management. Our staff working with the client update their documentation during every shift and we have access to that online.

There are four key staff, i.e., senior management within the organization are always kept up to date on clients’ needs and changes. Staff working with the client can always on contact, once again, our senior clinical management, 24/7, should issues arise and should they need any further help or do they need equipment, doctor’s orders, et cetera.

We also organize regular team meetings inclusive of the clients and staff alike, liaison with other service providers in the treating team and service funding bodies involved in supporting the clients can link directly with Intensive Care at Home via phone, email, or in person.

Often a larger team is required because most of our clients need 24-hour nursing care. A client focus CCRN job opportunities advertised via various platforms and more staff are employed according to the client’s needs. We employ, and this is no exaggeration, hundreds of years of CCRN experience in the community which I believe is unmatched in the home care market.

Whilst we have been able to commence home care clients within a two-day turnaround time from referral to home, from ICU to home, the time most commonly taken for funding sourcing and appropriate home care set up is sort of up to 2 to 6 weeks, depending on client location, client needs, funding arrangements and so forth.

So, I hope that helps, with how we select staff, introduce staff and you know what client’s role is, what our role is.

Last but not least, we also had a project last year where we were flying in and flying out staff from Sydney and Melbourne to a remote location in New South Wales. So, that is also a possibility as well.

We also serving some remote areas in Victoria. We’re not flying in, fly out staff, but the staff travel there often for at least a couple of hours. So, we have experience with sending CCRNs, critically clear registered nurses, from metropolitan areas to remote areas. So, nothing really that we haven’t done at all.

We have a lot of experience in getting staff to remote places and more importantly, getting highly sought after staff to remote places. I argue that CCRN is one of the most sought-after specialist nurses in the healthcare environment.

Now, if you have a loved one in intensive care or you’re a patient yourself in intensive care and you are considering home care, please contact us. We are currently operating all around Australia, in all major capital cities, including rural and regional areas.

Our clients are predominantly NDIS (National Disability Insurance Scheme) funded but also TAC (Transport Accident Commission) in Victoria, iCare in New South Wales, NIISQ (National Injury Insurance Scheme in Queensland), but also DVA (Department of Veteran Affairs) Funded private health insurance, hospital funding directly is being made available as well as well as department of health funding at times.

Now, if you are a critical care nurse and you’re looking for a job, we have jobs available for critical care registered nurses in Sydney, Melbourne, Brisbane predominantly. So, we want to definitely hear from you.

If you are an NDIS support coordinator and you’re looking for nursing care for one of your participants, please contact us as well. This includes if you’re needing an NDIS nursing assessment for your participant or if you are a participant yourself and you need a nursing assessment, please contact us as well.

If you’re an ICU consultant, we want to hear from you as well. We are currently expanding our medical team. If you’re an ICU consultant and you want to work with us, please contact us as well.

Thank you so much for watching this video today.

So, if you need help for Intensive Care at Home, go to intensivecareathome.com. Call us on one of the numbers on the top of our website, even if you’re in the U.S. area or in the U.K. We can help you in the U.S. and in the U.K. as well or send us an email to [email protected].

Also, have a look at our membership for families in intensive care and Intensive Care at Home at intensivecaresupport.org. There, you have access to me and my team, 24 hours a day, in the membership area and via email and we answer all questions, intensive care and Intensive Care at Home related.

Also, if you need again, a nursing assessment or a medical record review, please contact us as well at intensivecareathome.com.

Now, subscribe to my YouTube channel for regular updates for families in intensive care, click the like button, click the notification bell, share the video with your friends and families, and comment below what you want to see next or what questions and insights they are from this video.

Thanks for watching.

This is Patrik Hutzel from intensivecareathome.com and I will talk to you in a few days.

Take care for now.

YOUR INTENSIVE CARE AT HOME

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